Legal
This Privacy Policy explains how PixelMine collects, uses, stores, reviews, and protects information related to marketplace accounts, creator activity, customer purchases, support interactions, and security operations.
We may collect account details such as name, username, email address, encrypted password data, profile information, creator application information, payout settings, support messages, ticket assignments, order records, review content, download history, notifications, audit logs, refund requests, login timestamps, IP addresses, device or browser information, and security scanning results for files or attachments submitted through the platform.
We use data to operate the marketplace, process payments, verify purchases, deliver downloads, handle support, review creator applications, enforce policies, prevent fraud, maintain audit trails, investigate abuse, manage disputes, moderate reviews, calculate statistics, and improve product and operational reliability. We may also use aggregated marketplace data for reporting and internal analytics.
To protect the platform, creators, customers, and administrators, uploaded files or attachments may be screened, validated, quarantined, blocked, or manually reviewed. We may inspect metadata, MIME types, signatures, suspicious patterns, and related technical information. Security monitoring and abuse detection may include logging login activity, support actions, and other operational events.
Payment transactions may be handled by third-party processors such as Stripe and PayPal. We do not control how those providers process data on their own systems, but we may store references such as transaction identifiers, payment status, dispute status, and webhook verification details in order to operate the marketplace safely and accurately.
We do not sell personal data as a marketplace business model. We may share relevant information with payment providers, infrastructure providers, service providers, legal authorities, fraud investigators, or affected counterparties where necessary to complete transactions, prevent harm, resolve disputes, enforce terms, comply with law, or protect the marketplace and its users.
We may retain account, transaction, support, refund, security, and audit records for as long as needed to operate the marketplace, comply with financial or legal obligations, resolve disputes, prevent abuse, and maintain reliable business records. Retention periods may vary depending on the type of data and the risk context involved.
Users may update certain profile information from their account area. Some records, including completed orders, compliance logs, fraud review notes, and security-related audit trails, may be preserved even if profile details change. If you need help with account data or support-related concerns, contact the platform through the internal support system.
Because PixelMine is designed as a global marketplace, data may be processed in different jurisdictions depending on hosting, payments, support operations, and infrastructure. By using the marketplace, you understand that data handling may involve cross-border processing where permitted by applicable law.
We may revise this Privacy Policy over time to reflect platform changes, legal updates, operational improvements, or new security practices. Continued use of the marketplace after updates means the revised policy applies to ongoing use of the service.